Workmanship You Can Depend On
We are committed to providing superior products that fully live up to our customers’ expectations for Quality, dependability and performance. We also understand the necessity of providing our customers with world-class product support for the life of the product and for as long as the aircraft is flying. Highly-trained technicians and state-of-the-art processes and equipment allow us to provide quality workmanship that lasts.
How to Request a Repair
1. Please email customerservice@palomar.com to request an RMA number.
2. Once you have obtained an RMA number please fill out the RMA form and send your repairs to:
Palomar Products Repair Station
23042 Arroyo Vista
Rancho Santa Margarita, CA 92688-2604
949-766-5300 or 1-800-282-2833
Domestic RMAs
- All returns must have the Return Material Authorization Number (RMA No.) printed on the shipping label.
- All domestic returns must have applicable Jurisdiction and Classification information, the applicable Destination Control Statement.
- All return documentation must have the customer’s name and address (it cannot have Palomar’s name or address as the Consignee or Ultimate Consignee).
- Incoterm ExWorks (EXW) for domestic shipments (except contract/PO approved term).
- Return Material Authorization Numbers are only valid for 30 (thirty) days.
- Any returns not meeting the above conditions will be returned to the customer without action.
- When the repair has been completed and a FFPP is submitted to the customer for approval, a Change Order authorizing the repair costs must be received within 30 days or the FFPP will no longer be valid and a 2% storage fee will be added monthly until the repair costs have been approved.
International RMAs
- All returns must have the Return Material Authorization Number (RMA No.) printed on the shipping label.
- You must provide Palomar with an Advanced Shipping Notice (ASN). The ASN must contain the Invoice number, value of shipment, tracking number, total number of cartons and date of shipment.
- The commercial invoice/packing list must contain the accurate description of items being shipped, full invoice value of shipment in USD, quantity, serial number (if applicable) and the following statements: “This shipment is being imported into the United States in accordance with and under the authority of [specify exemption type and regulation].”, country of origin and the Value statement: “Value is for customs purposes only.”
- All returns must have applicable Jurisdiction and Classification information, the applicable Destination Control Statement, and a Customs and Border Protection (CBP) Entry Document / Number (i.e. Form CF 7501, 3461, 7512, 7523, 3311, etc.), International Traffic in Arms Regulations (ITAR) Temporary Import License Exemption No. (as applicable), Export Administration Regulations (EAR) Temporary Import License Exception No. (as applicable), the ITAR or EAR Export Control Statement. All return documentation must have the customer’s name and address (it cannot have Palomar’s name or address as the Consignee or Ultimate Consignee).
- Incoterms must be Free Carrier (FCA) for international shipments and ExWorks (EXW) for domestic shipments (unless otherwise mutually agreed to in the approved contract/PO).
- Return Material Authorization Numbers are only valid for 30 (thirty) days.
- Any returns not meeting the above conditions will be returned to the customer without action.
- When the repair has been completed and a FFPP is submitted tothe customer for approval, a Change Order authorizing the repair costs must be received within 30 days or the FFPP will no longer be valid and a 2% storage fee will be added monthly until the repair costs have been approved.
Note: Palomar Trade Compliance will assess for any applicable license requirements; and notify you with any terms and conditions associated